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What do I receive by becoming a Member?
- You receive a actual US mailing address to be used when making purchase; full control of your incoming and outgoing parcels online, with the ability to monitor, request and pay for shipments all at once, using a major credit card.
How does it work?
- Use your MyAddressUS.com shipping address when making online purchases so we may receive parcels on your behalf. When your parcels are received they are added to your online account within 24 hours. Select and pay for the parcels to be forwarded; track your parcels from your request to your front door.
What types of Memberships are offered?
- MyAddressUS offers two Membership options; you can review both Memberships and additional information by selecting Individual button. Click here to review.
How long do the sign up process take?
- The sign up process takes only a few moments. Once you complete the registration process, you will receive an email with your new account information (to access and activate) your very own US address.
What type of address will I have?
- Each client uses a unique address. The address is not a PO Box; common carriers are able to deliver to your address. Your address will look similar to:
John Doe
#3001
3840 West Hillsboro Blvd.
Deerfield Beach, FL 33442
Who can receive items with my address?
- We can only receive parcels for the account holder. We can not accept items in other people’s names. We can; however, receive items for a spouse or children of the account holder.
How do I get my purchases to my MyAddressUS?
- When you make a purchase from a US retailer, provide the MyAddressUS.com address as your shipping information. You will need to make sure to provide them your suite number and the full name that was used when creating the account. Sometimes it is also important to contact your credit card company so you can add this address as a viable "ship to" address.
How does MyAddressUS know that the parcel they are receiving is for me?
- Your parcels are identified by your assigned suite number and your name on the parcel label.
How long does it take MyAddressUS to update my account with incoming shipments?
- Once MyAddressUS receives your items they will be entered into your online account within 12 hours of receipt.
What is Consolidation?
- Consolidation is the process of packaging multiple items into one shipment. Only Premium Members have this option. Consolidation helps MyAddressUS customers save a tremendous amount of money and time on shipping as the cost per pound decreases as the weight of a shipment increases.
How long can I store my parcels?
- Premium Members can store items for 90 days free of charge. After that there is a storage fee of $5 for every thirty (30) days per box plus $1 a pound. Standard Members cannot store items beyond 30 days.
Which carrier do you use to ship my goods?
- We only ship with DHL and FedEx for all international shipments.
How does MyAddressUS know what to ship me and when?
- Once all your items are received and entered into your online account, login to your account and select and pay for the parcels you wish to have forwarded.
Are there any countries that MyAddressUS does not serve?
- We provide service to over 240 countries and territories. Our service countries list is available for your review on the Shipping Rates page of the site.
Are my parcels insured?
- Inbound parcels need to be insured by the shipper. MyAddressUS will insure your outbound parcels for up to $100. However, additional insurance can be purchased for $2.90 per $100 in value and must be requested by email prior to a package being forwarded.
How long will it take for me to receive my parcels?
- Typical international transit is 3-4 business days, however, some products and documents may require additional Transit Time to allow for import/export clearance.
Does the size of a shipment impact the shipping cost?
- Yes, per industry standards MyAddressUS charges either the actual weight of a shipment or the dimensional weight, whichever is greater.
Can you mark my item as a gift or reduce the value of it to help me avoid duties and taxes?
- No. It is against US regulations to inaccurately report the value of an exported item, Members are required to review and confirm all descriptions and values for each parcel prior to shipping.
How are the exact values of my purchase determined by MyAddressUS?
- MyAddressUS enter the description and value based on the documents provided with the shipment. Members are required to confirm the value and description prior to shipping.
What does it cost to become a member?
- For Premium Members there is a $10.00 monthly Membership fee and no account set up fee. Standard Members have a one time $5.00 set up fee. These fees must be paid with a major credit card.
How are you able to provide such a competitive price for international shipping?
- MyAddressUS has been able to negotiate discounted rates with shipping partners due to our high volume of shipments.
Do you charge any fees to consolidate multiple items into one box?
- No, Premium Members receive this benifit absolutly free as part of thier monthly Membership package.
Are there additional fees for shipping destinations in a remote area?
- For destinations designated by our carriers as a remote area a $35.00 fee will be charged for each shipped parcel.
Can I pay by check or money order?
- No. We accept payment by Visa, MasterCard, Discover and American Express.
Does MyAddressUS shipping fees include duties and taxes?
- No. MyAddressUS's price includes a full door-to-door transportation cost, however, there may be additional duties and taxes charged by customs via the carrier in the destination country. These charges are the responsibility of our Members to pay upon receipt of the goods.
Are there any additional fees to use MyAddressUS?
- There are no hidden fees with MyAddressUS's service.
How long will it take for MyAddressUS to respond to customer service inquiries?
- MyAddressUS responda to inquiries within 1 business day, Monday - Friday during the hours of 6:00 AM - 9:00 PM EST.
Many US Retailers won't accept my international credit card. Is there any way around this?
- You can set up your MyAddressUS address as a secondary address to your current card. This will allow US retailers to see a domestic address on your credit card.
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